February 25 2009 Conference Call

Conference Call Notes

Drafted by Joe Andrieu, February 25, 2009

IRC

#vrm at chat.freenode.net

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Attendees

• Joe Andrieu
• Dean Landsman
• Iain Henderson
• Doc Searls
• Drummond Reed
• Chris Carfi
• Alan Mitchell

Notes

Fix My Vendor

How do we help users start driving value. There's a service called "Fix My Street". Perhaps we could do something like that, called "Fix My Vendor", which is a user-driven way to make a difference (rather than a calling to account to the Govt for doing their job).

Not sure what the difference is with Get Satisfaction. One thing is that Fix implies it is broken. If it were "Fix my Spouse" that would be pretty offensive.

Perhaps "Fix my Market" or as Iain says "I don't like..." to focus energy on the real problem, without blaming the vendor.

An open source/open standard Get Satisfaction would be awesome. But there are hosting issues.

Existing Steering Committee Members

Dean asked for recruiting new folks. He had sent out an email.

May West Coast Workshop

We have a location at Standard for May 14, 15 (Friday and Saturday before IIW). Chris will follow up and pick some rooms. Doc will tell Lauren that Chris will be the point person.

Promotion

• Send out an invitation to the list.
• Notice on the wiki.

Docs a little concerned about promoting it too much. Huge interest in Atlanta, so its possible to get more attendance than we can handle.

Dean wants to avoid

If there was going to be a break out group where people from one specialty communicating with ...

We had a lot of folks talking about the same thing all over again. We weren't quite facilitated.

It kept being the same-ol-same old. Too many folks went to what they already were talking about. It was the usual clubs.

There could've been a more mash up feeling. More cross-group pollination.

Joe: We had a lot of distraction with the organizational issues. That sucked out a lot of leadership into internal issues rather than connecting and cross-polination with new blood.

Doc: The constructive part of the workshop is essential. The point of the workshop is to get work done. So if you are already working on something, this is a place to get things done.

Definitely an opportunity to encourage moving out of your comfort zone and trying something new to support cross-pollination.

How about a cross-pollination baselining? Perhaps an ignite-style quick blurp from anyone who wants to share. 30 seconds/slide. 3 mins per person. Pre-arranged slides.

ListenLog

Things are moving forward. The NPR tuner has budget for ListenLog. Folks from XDI community are helping out.

The tuner is past 750,000 downloads. #2 most downloaded app.

Also in line for another grant, working with PRX (which is part of the public radio mafia families) and Keith. It's going to get ProjectVRM a bit of money. To develop both ListenLog and PayChoice. Jeremy Miller will also be joining us.

IMA

Great interest in VRM stuff. This is the public media conference. Lots of energy going into media logging. And we are working from separating the media logging from the tuner app.

CRM

Let's move forward with CRM Vendors. Iain met with a UK-based CRM vendor. They are up for it. But they are quite small and inconsequential. It might be a waste.

Iain will take the lead on that.

SXSW

Barcamp in Austin. Chris has contacted the folks and will be scheduling something in for us.

Chris Friday through Monday Doc's panel Tuesday the 17th. Interview Saturday the 14th. Joe is 12th 6PM through 18th 6PM. Iain is there through about 1PM on the 18th.

BarCamp is officially the 13th through the 15th. http://www.barcamp.org/BarCampAustin4

Upcoming Meetings

• Tuesdays 1:30PM PST: ListenLog
• Alternating Wednesdays (Next 2/4) 10AM PST Standards committee call
• Alternating Wednesdays (Next 2/4) 12:30 EST Marketing committee call

Next Meeting

• Mar 11 2009 Conference Call