January 23 2008 Conference Call

Conference Call Notes

Drafted by Joe Andrieu, January 23, 2007

IRC

1. vrm at chat.freenode.net

Other Calls

Category:conference call

Attendees

• Doc Searls
• Joe Andrieu
• Dean Landsman
• Charles Andres
• Bart Stevens
• Sean Bohan
• Iain Henderson
• Christopher Carfi
• Deb Schultz
• Keith Hopper
• Drummond Reed

Continuing Action Items

1. Proposals from committee chairs. Monday 12/17. Dean, Joe, Doc, Adrianna, Ian. (December is an opportunity for progress...)
2. Starting email/invite to all the groups from committee chair to kickstart the conversation.
3. Request for brief vision statement to steering committee members. Dean. 12/13.
4. Respond with vision statement. 12/31/2007. All steering committee members.
5. Follow up with Doc re: wiki & spam. Joe. 12/12.
6. Email about no call next time. Dean. 12/12.

Notes

Traction

Dean chastises folks who haven't yet replied, asking again for everyone's "Quick VRM Vision" to kickstart the vision committee meeting.

Deb reports on language that is working and not working. Notably, the name VRM is hard to understand for a few people. A lot of people get excited, but wonder how we are going to actually get to something so complicated. We still need a "What is VRM?".

Doc apologizes for holidays and snow and other obligations, with promises for much more activity soon.

Tell Me.Com

http://www.tellme.com "Say what you want and get it." This is a voice-based service built around VoiceXML. Doc reports conversations with these guys, including verification that although Microsoft owned, they are not locked into Microsoft-only solutions.

Presentation

For conversations and presentations, it would be great to have a standard, shared powerpoint that that we can all coordinate our language when evangelizing VRM to different audiences.

EU Identity Conference

We have a full-day set aside for us to coordinate a session prior to the traditional conference. There's an agreement that the first day makes sense as an unconference.

There is also at least one slot in the traditional conference for one or more of us to spread the work for VRM.

The full conference: http://www.id-conf.com

More info at http://www.kuppingercole.de/eventformats/conference

Customer Service is the New Marketing Conference

A related conference. A "power to the customer" conference. http://csitnm.com/

We got an invitation to speak.

Doc won't be able to make it, but there are several folks involved that we are already in conversation with, including Tara Hunt and Chris Messina.

It is Feb 5th in San Francisco. We recruited Chris Carfi to lead a lunch session. Dean with take the invitation and pass it to Chris and Chris will take it from there.