Interesting Links: Difference between revisions
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*If you are interested in the VRM conversation, please add your blog... | *If you are interested in the VRM conversation, please add your blog... | ||
== Related Initiatives (Historical) == | |||
[http://searchcrm.techtarget.com/sDefinition/0,,sid11_gci799398,00.html Customer Managed Relationship] "A customer-managed relationship (CMR) is a relationship in which a business uses a methodology, software, and perhaps Internet capability to encourage the customer to control access to information and ordering. CMR can be viewed as an alternative to or as a possible approach to include in CRM (customer relationship management)." | |||
[http://www.terry.uga.edu/~rwatson/mist7700/cmi.pdf Customer Managed Interations] (PDF) "A customer directed interaction with a firm in which the customer manages the content, mode, and timing of data exchange in order to meet the customer's goals." | |||
Revision as of 12:54, 23 February 2007
The Berkman Center for Internet & Society at Harvard Law School
The Internet Identity Workshop
Link to another take on a vrm diagram
People's Blogs
- If you are interested in the VRM conversation, please add your blog...
Related Initiatives (Historical)
Customer Managed Relationship "A customer-managed relationship (CMR) is a relationship in which a business uses a methodology, software, and perhaps Internet capability to encourage the customer to control access to information and ordering. CMR can be viewed as an alternative to or as a possible approach to include in CRM (customer relationship management)."
Customer Managed Interations (PDF) "A customer directed interaction with a firm in which the customer manages the content, mode, and timing of data exchange in order to meet the customer's goals."