Experiences in Crowd Sourcing

Mechanical Turk

(Pre-Course Assignment: Daniel Arbix)

I have signed up to Mechanical Turk as a Brazilian citizen (not all HIT opportunities were available, then). I have tried to explore different tasks to check the diversity the platform offers for workers. There are some amusing tasks to be performed, but most – against the website’s Participation Terms –, are boring schemes to distort internet advertisement payments or to gather active e-mails (for spam or worse, I presume). There are also numerous HITs which demand fake reviews of products and websites, or which require “turks” to show support to social-networking profiles or events, and even to write posts in blogs making compliments to the blog owner’s clever analyses. A short summary of my experiences follows.

1st try: bad page design, no $ I saw a task as available, was able to follow the instructions and actually perform it on a third party website, but then I realized that the event that would trigger a confirmation number required for my payment had already expired, so of course no payment was made to my account. This was the first contact I had with HITs designed to redirect traffic to earn advertisement revenues (it was described as “a test for page load time, very easy, for USD 2.00”).

2nd try: the second HIT I tried had the following misleading instructions:

• "This HIT is an easy to complete 'sign up' assignment. It shouldn't take you longer than 2 minutes to complete. Many thanks for your time! Simply go to: http://www.awin1.com/awclick.php?mid=633&id=93282 Sign up. Then send a print screen of your confirmation email to: mark.studentearnings@gmail.com and write your username and approximate time of sign up in the box below"

The site redirected me to http://www.offersclick.co.uk/offers/SiteRender.aspx?SiteID=501&ThemeID=21&q14259=AFW&q26274=93282 Again, it seems like arbitrage of internet advertisement revenues… It was impossible to complete the task within the assigned time – the form-filling advertisements website took too much to load –, so I returned the HIT (and received no $, in spite of losing a lot of time)

3rd try: the HIT had the following description:

• "Complete free online quote form. MUST BE 18 OR OLDER AND LIVE IN USA TO COMPLETE THIS HIT Visit Site - Enter Name and Email - Takes less than a minute. IMPORTANT: Eligible only to those who have not yet signed up to this offer. Please don't use disposable e-mails as well. Let's keep this site honest. INSTRUCTION: 1) To get started, visit this website: http://www.aislezone.com/mturk-offer02.php 2) Select make, model and enter zip code. Click "get quotes" 3) Complete the form and click on "get free dealer quotes" REQUIRED PROOF: On activation confirmation copy/paste or type full text to the box below starting with : "Sent!..." "

The time-description was fair, and I received payment after two days. I also (stupidly) provided my real Stanford e-mail, with the result of getting my mailbox now filled by car dealers messages. Again, the HIT seems like arbitrage of internet advertisement revenues.

4th try: the HIT had the following description:

• "Data Collection-Google Results Reward: $1.25 per HIT Insert address, perform google searches and indicate first result"

This HIT was an honest one, requiring a verification of search results (Google), all related to the same company. Time description was fair, and my $ arrived a day later.

5th try: the HIT had the following description:

• "Rate faces of candidates running for office. Usually takes less than 5 minutes. You can find the survey here: http://www.surveygizmo.com/s/207922/faces3 At the end of the survey, you'll find a code. To get paid, please enter the code below:"

This was a fun, quick HIT. It had a fair time description, and payment was received after a day. I was, however, a terrible subject for the MIT social psychology survey, since most pictures to be rated are of Brazilian politicians…

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LiveOps

(Pre-Course Assignment: Sheel Tyle)

I am in the process of signing up as an inexperienced bilingual (Spanish & English - I'm conversational, not fluent, in Spanish, but let's see how much I'm tested on it) LiveOps call center agent. There are videos on the website from independent agents, testimonials on the sidebar ($15-22/hour), and press releases from various periodicals that try and convince.

There are five steps that I must follow in order to be 'submitted for review':

 	Validate your email address

Verify your understanding of the general requirements

Provide basic information on your background

Assess your comprehension and computer skill

Audition your voice

Under 'basic information', here are some of the questions:

Have you ever contracted your business with LiveOps in the past?, Do you have prior call center experience?, Are you currently licensed to sell both health and life insurance products?, Are you currently licensed to sell both property and casualty insurance products?, Do you have prior experience in sales?, Do you have prior experience taking calls from Radio offers?, Do you have any experience in outbound telemarketing?, Do You Speak, Read and Write Spanish - FLUENTLY?, Do You Speak, Read and Write French - FLUENTLY?

I said "No" to every one except "Yes" to speaking Spanish.

Then, under 'comprehension and computer skill', I had to answer questions like:

Please read this script:"We dont want you to miss out on this great offer, so what I can do for you today is offer you 1 HotBrush for 3 easy payments of $29.99 plus $14.75 to cover processing or you can take advantage of our special offer, the SpeedyHeat model for only $6.67 additional per payment. The SpeedyHeat Model contains a computer chip which lets your HotBrush heat up faster and hold a more even temperature just like the most expensive professional quality hot tools. So, would you like to order the HotBrush or the SpeedyHeat Model?"

In this script, is the customer choosing between two different products or are they deciding whether to add a product (for two products total)? Deciding whether to add a product Choosing between two different products

What is the keyboard shortcut to move between windows you already have open on your computer? Hold down the "Alt" button and press the "Tab" button Drag the window offscreen Click the appropriate button in the task bar Close the program you are currently working in, and open a new one Minimize the window you are currently working in

Finally, the voice test. LiveOps asked me to call in to a 1-800 number and, when prompted, read two passages: one in English and one in Spanish.

Submitted. Once I hear back, I'll update whether I was accepted =)